25th November, 2019 | Queen Elizabeth II Centre
25th November, 2019 | Queen Elizabeth II Centre


TCH Delegate Booking Terms & Conditions

The below cancellation policy applies to all individual and group delegate ticket sales.

Payment & Access:

All conference ticket fees must be paid within 14 days of receipt of our invoice. Bookings made on or after 20 June 2018 must be paid on receipt of invoice. Payment of ticket will entitle the ticket holder to attend any conference sessions and any official scheduled networking sessions scheduled to take place throughout the day. Ticket holders are also provided with refreshments during the conference sessions and relevant conference documentation. This Can Happen Ltd, the organisers of TCH, reserves the right to deny event access if the delegate fails to provide relevant proof of registration and payment. For wire transfers please use the following details:

Cancellation Policy:

In the case of group bookings, any reduction in the number of places booked may result in a reduction on the discount offered per delegate ticket. Any cancelled delegate tickets will therefore not be refunded at the booked group rate.

If purchasing an early bird delegation then there is no refund and the passes are not transferrable to another company

If purchasing a standard price delegation then 50% is refundable less a £75 administration fee per pass before close of business on 10th August 2018

From 11th August 2018 the passes are non-refundable.


Non Attendance:

If a delegate fails to attend the conference for whatever reason, no refund will be given. However, a substitute delegate may attend the conference in the client’s place at no extra cost given 1) the client has made the request in writing 2) TCH have received and acknowledged relevant proof of the requested changes.

Group Discounts:

Delegates booked as part of a negotiated group booking will not benefit from any other discounts available at the point in time of booking or thereafter.


In the case of group bookings, it is not permissible to re-sell any individual delegate tickets. TCH reserves the right to refuse admission to any delegates suspected of purchasing delegate tickets on resale.
TCH, as organisers and owners of TCH Event, reserves the right to make alterations to the event programme content.
Please note: where circumstances force TCH to cancel the conference, the entire liability of TCH shall be limited to a refund of conference ticket fees only. Your only remedy is for a refund as set out above, and to the extent permissible by law, TCH excludes all other liability to you, whether in contract, tort or otherwise.
Subject to change.